Heena is a qualified professional with over 19 years of experience in leading change management, workflow efficiency and business process improvement. She has a proven ability to lead multidimensional teams towards business excellence whilst managing operational risk and customer satisfaction. Heena has extensive experience managing projects across multiple sectors in India and the UAE. Heena’s key competencies include; standardisation and audits, innovation and planning and the analysis and management of the complete process improvement lifecycle. Heena has a degree in Business Management, holds a certified diploma in software engineering and is trained in COPC, Lean and Six Sigma. Heena’s focus at STS is managing detail oriented business process improvements and skilfully applying her knowledge to drive efficiencies whilst maintaining the integrity of the brand.